FAQS
HOW LONG DOES EACH THERAPY SESSION TAKE?
Sessions at Relational Excellence, LLC range between 45-60 minutes depending on the need assessed by the clinician.
ARE THINGS KEPT CONFIDENTIAL?
All information shared during your therapy session with your clinician is kept confidential within the agency. The only way information is shared with others outside of the agency is with a signed Release of Information.
HOW DO I KNOW WHO MY THERAPIST WILL BE?
Relational Excellence, LLC will gather as much information from the client about their concerns/needs in order to pair the potential client with a therapist in the agency.
WHAT SHOULD I EXPECT AT MY FIRST THERAPY SESSION?
The first session will consist of the clinician learning about the new client’s background and history. An assessment will be completed and the reason for coming into therapy will begin to be discussed.
WHAT INSURANCE DO WE ACCEPT?
Relational Excellence, LLC accepts Maryland Medicaid and Carefirst/Blue Cross Blue Shield.
SHOULD I COME PREPARED WITH QUESTIONS FOR MY FIRST SESSION?
If you feel comfortable bringing questions, you can absolutely do so. Our therapists are open and engaging. They will explain the therapeutic process to you during your first session.
WHAT IF I HAVE TO CANCEL MY APPOINTMENT?
Please use one of the many ways to get ahold of our office; Call (410) 768-4386, Text (202) 531-0231, Email info@rexcellencellc.com or send a message in our patient portal as soon as you know you will be unable to attend. Often times, we are able to reschedule your appointment for another date/time. Cancellations must be made 24 prior to your scheduled appointment. Missed appointments that are not cancelled at least 24 hours prior to the scheduled time will be charged a $125 missed appointment fee for private-pay and self-pay clients. 3 or more late cancellations or no shows will result in discharge from the program.
WHAT TIME CAN I HAVE AN APPOINTMENT?
Our therapists are able to meet with you Monday through Friday 9am to 9pm.
Our Physiatrist meets with clients Mondays and Fridays 9am to 7pm.
Our groups meet through the week virtually and in person on Saturday.
*These times are subject to availability and staffing
Still have a question? Contact Us.